Privacypolicy

Toptech Shotblasting & Powder Coating Ltd is responsible for deciding how personal information collected through this website is used.

Email: ltdtoptech@gmail.com

Telephone: 01980 243156

When you submit a contact or quote request, we may collect:

• your name;
• company or organisation name;
• email address;
• telephone number;
• postcode or location;
• the service you are interested in;
• project descriptions, measurements and quantities;
• photographs or attachments you provide;
• communications between you and Toptech; and
• technical information needed for website security, such as IP address, request time and browser details.

Please avoid sending personal information that is not needed for us to assess your project.

We collect personal information when you:

• complete a contact or quotation form;
• email or telephone us;
• visit our workshop;
• ask us to provide a quotation or service;
• communicate with us through social media; or
• use the website and its embedded services.

We may use your personal information to:

• respond to questions and quotation requests;
• assess the suitability and likely cost of proposed work;
• arrange inspections, bookings, collection and delivery;
• provide and administer agreed services;
• issue quotations, invoices and payment records;
• maintain customer and project records;
• deal with complaints, disputes and warranty matters;
• protect the website against spam, fraud and misuse;
• meet accounting, tax and legal obligations; and
• establish, exercise or defend legal claims.

Depending on the circumstances, we rely on one or more of the following lawful bases:

• Steps before entering a contract: responding to quotation requests and assessing proposed work.
• Performance of a contract: providing agreed services and communicating about a booking.
• Legal obligation: retaining records required for tax, accounting or legal purposes.
• Legitimate interests: operating the business, responding to enquiries, preventing misuse and managing disputes, where those interests are not overridden by your rights.
• Consent: where we specifically ask for permission for an optional use.

We do not sell personal information. We may share information only where reasonably necessary with:

• email and hosting providers used to operate the website and deliver enquiries;
• Resend, where it processes contact-form emails on our behalf;
• IT, security and website-support providers;
• accountants, professional advisers and insurers;
• couriers, collection or delivery providers where relevant;
• suppliers or subcontractors involved in an agreed project;
• law-enforcement agencies, regulators, courts or public authorities where disclosure is required; and
• a purchaser or adviser involved in a sale or restructuring of the business.

Providers acting on our behalf should only use information for the services they provide to us and must protect it appropriately.

Some website, hosting or email providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to use providers and safeguards intended to provide an appropriate level of protection under applicable data-protection law.

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting and dispute-management requirements.

We may retain information for longer when necessary to resolve a dispute, enforce an agreement or meet a legal requirement.

We use reasonable organisational and technical measures intended to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

No internet service or email system can be guaranteed completely secure. Please do not submit highly sensitive information through the general contact form.

Depending on the circumstances, you may have the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests;
• receive certain information in a portable format;
• withdraw consent where processing relies on consent; and
• complain to the Information Commissioner’s Office.

These rights are not absolute and may be limited by legal obligations or exemptions. We may need to verify your identity before responding.

To exercise a right, email ltdtoptech@gmail.com.

The website may use essential technologies needed for security, functionality and reliable operation.

Embedded third-party content, including Google Maps, may connect to the third-party provider and may set or access cookies or collect technical information when loaded.

If optional analytics, advertising or other non-essential cookies are added, the website should request appropriate consent before those technologies are activated and provide a separate cookie notice or settings control.

This website may link to or embed services operated by other organisations. Their privacy policies govern information they collect directly. We encourage you to review those policies before using the relevant service.

This website and our services are intended for business customers and adults arranging work. We do not knowingly seek to collect personal information from children through the contact form.

We may update this policy when our website, providers, services or legal obligations change. The latest version will be published here with a revised update date.

Please contact us first if you have a question or concern about how your information is handled:

Email: ltdtoptech@gmail.com

Telephone: 01980 243156

You also have the right to raise a concern with the UK Information Commissioner’s Office.